Refund Policy

2.1 Monthly Subscriptions

Monthly subscriptions can be cancelled at any time. No refund is provided for the current billing month once it has begun. Cancellation takes effect at the end of the current billing period.

2.2 Annual Subscriptions

Annual subscriptions are eligible for a prorated refund within 14 days of purchase if the subscription has not been used. "Not used" means: no credits consumed, no plugin executions run, and no AI conversations initiated. After 14 days, or if any usage has occurred, the subscription is non-refundable.

2.3 Plan Downgrades

Downgrades take effect at the next billing cycle. No partial refund is issued for the current cycle.

3.1 Purchased Credits

No refund once credits are spent. Credits are consumed at the time of job submission or AI interaction. Unused purchased credits may be refunded within 7 days of purchase if no credits have been consumed. Refund requests must include the transaction ID and reason.

3.2 Bonus and Promotional Credits

Credits granted as signup bonuses, promotions, or referrals are non-refundable. These credits may expire according to the terms of the promotion.

3.3 Credit Expiration

Purchased credits do not expire. Bonus credits expire according to the promotional terms. If your account is deleted, all remaining credits are forfeited.

4.1 Automatic Refund

If a job fails due to a platform issue (not user error), credits are automatically refunded within 24 hours. Platform issues include: server error (5xx) during execution, timeout caused by infrastructure failure, plugin crash (quarantined by platform), and AI provider outage (not user-side network failure).

4.2 User Error

Credits are not refunded for failures caused by user error, including: invalid input parameters, user-specified timeout exceeded, file format errors, incorrect API keys or credentials provided by the user, and rate limiting due to user abuse.

4.3 Manual Review

If you believe a failed job qualifies for a refund but was not automatically credited, you may request a manual review within 7 days of the failure.

5.1 Contact Billing Support

To request a refund or dispute a charge:

1. Email [email protected] with: transaction ID (from your invoice or receipt), date of purchase, reason for refund request, and your account email address.
2. We will acknowledge receipt within 1 business day.
3. We will provide a decision within 5 business days.

5.2 Appeal

If you disagree with our decision, you may appeal by replying to the decision email with additional information. Appeals are reviewed by a senior team member and resolved within 5 business days.

5.3 Chargebacks

If you initiate a chargeback with your payment provider before contacting us, your account may be suspended pending resolution. We reserve the right to contest chargebacks for valid charges.